Customer agreement

1. Subject of the agreement

  • 1.1. This Client Agreement is entered into by Vazutrade Financial Limited (hereinafter referred to as “Company”) and the Client who submitted a registration form at www.vazutrade.com (hereinafter referred to as “Client”).
  • 1.2. The Company is registered and regulated and governed by the Law of the Maltese government. Any legal claims will be a subject of the court hearings. Company’s legal address is Punchbowl Centre Elija Zammit Street San Ġiljan, STJ 3154, Malta.
  • 1.3. The Agreement sets forth the relationship between the Client and the Company including but not limited to: orders’ execution, Client policies, payments and/or payouts, claims resolution, fraud prevention, communication and other aspects.
  • 1.4. Any possible arguments between the Client and the Company will be settled in compliance with the Agreement unless stated otherwise.
  • 1.5. By entering into the Agreement the Client guarantees that he/she is a person of a legal age. In case the Client is a legal entity, it guarantees the entity is capable and no other parties are eligible to perform any actions, claims, demands, requests, etc in respect to the Client’s trading account.
  • 1.6. All the operations on and with the Client’s trading account are performed in full compliance with this Agreement unless stated otherwise
  • 1.7. The Client has no right to bypass fully or partially his/her obligations by the Agreement on the basis that it is a distance contract.

2. Terms definition

  • 2.1. “Access Data” denotes all the access logins and passwords related to Client’s trading account(s), Personal Area, or any other data providing access to any other Company’s services.
  • 2.2. “Ask” denotes the higher price in the Quote at which the Client may open a “Buy” order.
  • 2.3. "Vazutrade Bot" - denotes an Expert Advisor or a cBot, that is, a piece of software which performs trading operations automatically or semi-automatically without interference (or with a partial or occasional interference) of a human.
  • 2.4. “Balance” denotes the total of all the closed orders (including deposits and withdrawals) in the Client’s trading account at a given time.
  • 2.5. “Base Currency” denotes the default currency used by Vazutrade.
  • 2.6. “Bid” denotes the price at which the Vazutrade bot sent in an order.
  • 2.7. “Business Day” denotes any day between Monday and Sunday, inclusive, except any official or non-official holidays announced by the Company
  • 2.8. “Terminal” denotes dashboard, cBot or any other software in all its versions, which is used by the Client to obtain information of trades we have initiated on behalf of the Client, perform/open/close/ modify/delete orders, receive notifications from the Company.
  • 2.9. “Company News Page” denotes the section of the Company’s website where the news is published.
  • 2.10. “Currency of the Trading Account” denotes the currency that the Trading Account is denominated in; all the account’s calculations and operations are performed in this currency.
  • 2.11. “Public Ledger” denotes the public listing of all transactions (buy and sell trades) performed by the client and cBot on helaf of the client.
  • 2.12. “Client Information” denotes any information that the Company receives from the Client (or in other ways) related to him/her, his /her trading account, etc.
  • 2.13. “Dispute” denotes either:
    • 2.13.1. any argument between the Client and the Company, where the Client has reasons to assume that the Company as a result of any action or failure to act breached one or more terms of the Agreement; or
    • 2.13.2. any argument between the Client and the Company, where the Company has reasons to assume that the Client as a result of any action or failure to act breached one or more terms of the Agreement;
  • 2.14. "BTC" — BTC denotes bitcoin which is the only crypto currency we trade in
  • 2.15. “Floating Profit/Loss” denotes current profit/loss on Open Positions calculated at the current price.
  • 2.16. “Force Majeure Event” denotes any of the following events:
    • 2.16.1. any act, event or occurrence (including, without limitation, any strike, riot or civil commotion, terrorism, war, act of God, accident, fire, flood, storm, electronic, communication equipment or supplier failure, interruption of power supply, civil unrest, statutory provisions, lock-outs) which, in the Company’s reasonable opinion, prevents the Company from maintaining an orderly market in one or more of the Instruments;
    • 2.16.2. the suspension, liquidation or closure of any market or the abandonment or failure of any event to which the Company relates its Quotes, or the imposition of limits or special or unusual terms on the trading in any such market or on any such event.
  • 2.17. “BTC Price” denotes the current price of BTC at any point in time
  • 2.18. “Entry Price” denotes the price of bitcoin at the point a buy or sell trade was sent
  • 2.19. “Required Margin” denotes the margin required by the Company to maintain Open Positions.
  • 2.20. “Risk Disclosure” denotes the Risk Disclosure document.
  • 2.21. “Segregated Account” denotes a bank account where the Clients’ funds are kept separately from the Company’s funds, as the regulations demand.
  • 2.22. “Services” denotes any services provided by the Company to the Client.
  • 2.23. “Short Position” denotes a sell position, that is, selling the crypocurrency at a set price.
  • 2.24. “Spread” denotes the difference between Buy and Sell prices.
  • 2.25. “Trading Account” denotes the Client’s personal account in the Company at which the Client can perform orders, transactions, deposits, withdrawals, etc
  • 2.26. “Trading Platform” denotes all the Company’s software and hardware environment which provides real-time Quotes, allows Orders placing/modification/deletion/execution. Treading platform also calculates all the mutual obligations between the Client and the Company.
  • 2.27. “Transaction Size” denotes Lot Size multiplied by number of Lots.
  • 2.28. “Website” denotes the Company’s website at www.vazutrade.com.

3. Services

  • 3.1. Subject to the Agreement, the Company will offer the following Services to the Client:
    • 3.1.1. Initiate a buy or sell of BTC on behalf of the Client and advise the corresponding action to take daily.
  • 3.2. Company’s services include Vazubot, and cBot, technical analysis means and any third parties’ services offered along with the Company’s services
  • 3.3. Subject to the Agreement, the Company may enter into Transactions with the Client using the Trading Instruments specified on the Company’s website at www.vazutrade.com.
  • 3.4. The Company shall carry out all Transactions with the Client on an execution only basis. The Company is entitled executes transaction on behalf of the client without consulting. The Company is under obligation, to monitor or advise the Client on the status of all Transaction; to make margin calls; or to close out any Client’s Open Positions.
  • 3.5. The Client is entitled to ask the Company to provide investment advice or to make any statements of opinion to encourage the Client to make any particular Transaction.
  • 3.6. The Company shall not provide physical delivery of the Underlying Asset of an Instrument in relation to any Transaction. Profit or loss in the Currency of the Trading Account is credited/ debited from the Trading Account once the Transaction is closed.
  • 3.7. The Company will provide daily personal recommendations or advice on any specific every trade.
  • 3.8. The Company may from time to time and at its discretion provide information and recommendations in newsletters which it may post on its Website or provide to subscribers via its Website or otherwise. Where it does so:
    • 3.8.1. This information is provided solely to enable the Client to make his own investment decisions and can’t be considered an investment advice;
    • 3.8.2. If the document contains a restriction on the person or category of persons for whom that document is intended or to whom it is distributed, the Client agrees that he will not pass it on to any such person or category of persons;
    • 3.8.3. Company gives no representation, warranty or guarantee as to the accuracy of completeness of such information or as to the tax consequences of any Transaction;
    • 3.8.4. It is provided solely to assist the Client to make his/her own investment decisions and can’t be considered an investment advice or unsolicited financial promotions to the Client.
  • 3.9. In providing the Client with reception and transmission and/or execution services the Company is not required to assess the suitability of the financial instrument in which the Client wishes to transact, nor the service(s) provided or offered to him.
  • 3.10. The Company reserves the right, at its discretion, at any time to refuse to provide the Services to the Client and the Client agrees that the Company will have no obligation to inform the Client of the reasons.
  • 3.11. The Company reserves a right to reject the Client by returning him/her his/her initial deposit (that is the total amount deposited by the Client) at any time, in case the Company deems it appropriate and necessary (including but not limited to as the result of Client’s malicious, illegal, inappropriate, fraudulent or in any other way inacceptable actions).
  • 3.12. Market commentary, news, or other information is a subject to change and may be modified at any time without notice. The information can under no circumstances be considered as a direct or indirect trading advice.
  • 3.13. Any trading decision made by the client is his/her sole responsibility. The company is not liable for consequences of such decisions.
  • 3.14. By accepting this Agreement the Client confirms he/she has read the communication rules and agrees that he/she is only able to perform orders by means of the Client Terminal only.
  • 3.15. The Client agrees that the Company can modify, add, rename or cancel any or the scope of the services offered in this Agreement partially or completely without prior notification. The Client also agrees that the Agreement is applied to the services which may be modified, added or renamed in future in addition to the services provided by the Company at present.
  • 3.16. The Company is not liable to (unless set forth in this Agreement) attempt to execute any Client’s order at the quotes other than the quotes offered in the Trading Platform
  • 3.17. The Company is under no circumstances a tax agent. The Parties comply with their tax and/or any other obligations independently and on their own.
  • 3.18. The Company does not allow anyone to trade as an agent or in any other capacity on behalf of other Clients or any other persons, except for specific campaigns   and   programs   arranged   by   the   Company   (for example, vazutrade). Except   for   the   specific   campaigns   and/or   programs specified in this clause, the following shall apply:
    • 3.18.1. The Client undertakes to trade on his/her behalf personally, not to allow any other Client or any other person to trade on his/her behalf, and not to trade on behalf of any other Client or any other person.
    • 3.18.2. The Client undertakes that if he/she trades on behalf of any other client or any other person, the Client shall hold the Company harmless and be liable to such other Client or such other person for any losses and/or damage such other Client or such other person may have.
    • 3.18.3. The Client hereby undertakes that if any other Client or any other person trades on behalf of the Client and the Client has any loss or damage due to such trades, the Client shall not have any claims against the Company and may claim such loss and/or damage only from the other Client or any other person who has been trading on his/her behalf.
  • 3.19. Creating several Personal Areas by using multiple email addresses is prohibited. If the Company reasonably suspects the Client to operate more than one Personal Area, the Company reserves the right to close all Personal Areas except one at its sole discretion, which will also mean closing the Trading Accounts opened within them, without prior notification to the Client. The Company does not bear any responsibility for any trading activity of the Client performed through such excessive Personal Areas and the consequences of such activity, including any losses born by the Client, upon closure of such Personal Areas and Trading Accounts. Personal funds remaining in the excessive Personal Areas shall be transferred to the remaining Personal Area.
  • 3.20. If the Trading Account is created in the MetaTrader 5 platform, the Company reserves the right to automatically suspend such Trading Account from trading as follows
    • 3.20.1. In seven calendar days after the Client has logged into the platform using such account’s credentials – if the Client has never added funds in this Trading Account.
    • 3.20.2. In thirty calendar days after the Client has last opened an order, closed an order, made a deposit in such Trading Account, or logged into the platform using such account’s credentials (whichever comes first) – if the Client has added funds in this Trading Account at any time.
  • 3.21. The Clients may return their Trading Accounts from being suspended at any time by pressing the corresponding button in their Personal Areas or the vazutrade app or by making any deposit or transfer into such Trading Accounts using any available service option. The trading credentials, trading history, balance, and withdrawal availability for such Trading Accounts in this case remain unchanged.

4. Miscellaneous

  • 4.1. The Company has the right to suspend the Client’s Trading Account at any time for any good reason with or without Written Notice to the Client.
  • 4.2. If the Balance of the Client’s Trading Account equals zero, the Company has the right to delete such Trading Account in 60 days after the last trading or monetary operation was performed in this account with or without Written Notice to the Client.
  • 4.3. In the event that a situation arises that is not covered by the Agreement, the Company will resolve the matter on the basis of good faith and fairness and, where appropriate, by taking such action as is consistent with market practice.
  • 4.4. In case any term of the Agreement (or any part of it) shall be held by a court of competent jurisdiction to be unenforceable for any reason then such term shall, to that extent, be deemed severable and not form part of this Agreement. However, the enforceability of the remainder of the Agreement shall not be affected.
  • 4.5. The Client may not assign, charge or otherwise transfer or purport to assign, charge or otherwise transfer the Client’s rights or obligations under the Agreement without prior written consent of the Company and any purported assignment, charge or transfer in violation of this term shall be voided.
  • 4.96. The Client accepts and understands that the Company’s official language is English and the Client should always read and refer to the English Version of the Company’s Website for all information and disclosures about the Company and its activities. Translation or information provided in languages other than English in the Company’s local websites is for informational purposes only and does not bind the Company or has any legal effect whatsoever. The Company shall not bear any responsibility or liability regarding the correctness of the information therein.